Refund & Shipping

Shipping: Orders are typically processed within 1–3 business days for West Malaysia. Delivery times vary by courier and location. You will receive updates using the contact details provided at checkout.

Refunds: Due to hygiene and nicotine regulations, opened vape products generally cannot be returned. If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos for assessment.

Approved refunds are returned to the original Stripe payment method.

Placeholder policy — replace with your final commercial terms.